Covid imposes new requirements and responsibility. If you want to send your Roborock for service, you must select the "diagnostics" service below and pay by credit card or bank. After payment, you will receive a DPD/TNT shipping label by e-mail. You need to pack your Roborock, stick the shipping label and we will call the courier to you. Upon receiving the Roborock, we will perform a diagnosis of the Roborock and notify you of the repairs to be carried out, deadlines, coordinate the repair costs with you and issue an invoice for it. You will receive the repaired Roborock at the nearest DPD/TNT parcel locker.

Warranty cases: Logistics

In the event of a warranty claim, the Product is first delivered to the warranty service center designated by the Seller, where it is inspected to determine whether the non-conformity constitutes a valid warranty claim.
The Buyer is responsible for delivering the Product to the warranty service center. The Buyer may choose the shipping solution offered by the Seller.
If the Buyer chooses a method of transporting the Product that differs from the return method offered by the Seller and incurs disproportionately high or significantly greater costs, such additional costs will not be reimbursed.